Delivery & Returns

Delivery:

Getting your goods to you swiftly and safely is of utmost importance to us which is the reason why we ask that your order be signed for (this applies to UK delivery addresses).  Orders will be dispatched within 48 hours of receipt and confirmed payment, subject to stock availability.

 

Delivery costs will depend on your location and how quickly you'd like your package and what you've ordered. You can find out everything you need to know about our delivery charges below.

 

Our standard UK delivery is around be 3-5 working days (First and Second Class Royal Mail Signed For) and we offer free delivery on all orders above £5 (UK Only).

 

Delivery Charges (UK only):

First Class Signed for                                   £2.50


Delivery Charges (Overseas):

Delivery to Mainland Europe                        £5.00

Delivery to North America and Canada         £7.00

Delivery outside of UK, Mainland Europe, North America & Canada  (please contact us for a postage quote).

 

Cancellations & Returns Policy:

We take care to ensure every item we dispatch is in perfect condition and while we’re confident you will love your purchases, we understand that sometimes you may have second thoughts.  To arrange a return for a refund or exchange please follow the instructions set out below.

 

Following receipt of your order, you may return your in full (or any part of it) for a refund or exchange for any reason.  Goods must be returned with 14 days of receipt of your order.

 

Returning an item:

You will be responsible for the cost of returning the item to us unless it is faulty.  We suggest that you send your return by recorded delivery to ensure you have proof of postage and delivery.

 

Returned item(s) must be unused and in the original packaging (where possible), with all labels intact, unless faulty, otherwise we may be able unable to accept them.

 

As long as the goods you send back to us in accordance with our returns policy are received in their original condition, we will refund your purchase less the cost of shipping within 14 days of receiving the returned goods, or proof that the order has been returned, whichever is earlier.  For customers residing in the EU we will also refund the cost of standard delivery.

 

Important Points to Note:

Jewellery products are delicate so when trying on please handle with care and do not apply unnecessary force.  You should avoid contact with products such as perfume, deodorant, hairspray and water.

 

Non-Returnable Products: For hygiene, safety and security reasons pierced earrings cannot be returned.

 

Sale and Clearance Items: We are unable offer refunds on sale and clearance items, although we are happy to offer an exchange.

 

This does not affect your legal rights.


Legal Rights:

Under the applicable EU legislation (including, but not limited to, Directive 2011/83/EU, as implemented in the national laws of EU Member States), you have 14 days from the date on which you receive your order to let us know that you wish to cancel your purchase.  In this case, we will provide a full refund of the goods including any relevant shipping charges in accordance with this Returns Policy.

Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.